Our aim is to give best satisfaction to our customers. Our employees are committed to providing you with the best possible professional assistance and advice. We want to be a reliable partner for you at all times.


If you discover a problem involving the appliance, in spite of careful inspectations, then it is important to act quickly and effectively. We advise you to take a digital photograph of it and go to the retailer where you bought the grill. The retailer will then contact the local distribution partner to solve the problem.

Guarantee provisions

Grand Hall has great confidence in its products and offers excellent guarantee provisions. For Grand Hall outdoor kitchens, a guarantee period of 2 years applies from the date of purchase. If a defect becomes apparent within this period of 24 months which is the result of material and/or construction errors, then we guarantee that the defective component will be replaced or repaired at no charge

Specific characteristics of the guarantee provisions

- 5 year guarantee against damage to stainless steel components from rust-through
- 2 year guarantee against rust-through for parts finished in enamel
- 2 year guarantee against rust-through for coated parts
- 1 year guarantee on accessories

All rights based on the guarantee become null and void if:

- The product is not assembled and installed in accordance with the instructions - the product is used improperly
- Scratches, dents, damage, discolouration etc. occur due to heat and aggressive cleansing agents
- The product is used for commercial purposes and/or is rented out
- The product suffers damage from the forces of nature
- Burn spots occur due to improper maintenance and/or cleaning of the grill (for example due to grease / fat
remaining behind and burning)
- The gas hose is not properly installed; always read the installation instructions carefully beforehand
- The grill been converted for use with natural gas; this grill is suitable for use only the grill has with – butane or propane gas
- The product is not being used in the country where it was purchased due to the applicable guidelines in that country
- Damage results from use or from third parties

The following are excluded from the guarantee
- Ignition batteries
- Peeling / separation of the coating as a result of grease / fat being burned in
- Peeling / separation of the paint / enamel and coating
- Light rust such as flash-rust

Normal wear and tear resulting from usage - faults which do not noticeably affect the operation or value of the appliance All warranty coverage excludes grill paint loss or rusting (except rust-through) which are either expendable parts that can wear out from normal use in less than two years, or are conditions that can be the result of normal use, accident or improper installation or maintenance. To make a claim based on the guarantee, the purchase receipt must always” be provided.